Keep cool

The proper handling of emotions

Employees deal with stressful situations during workdays, develop personal strategies for more satisfaction during workdays, and learn to better deal with anger, criticism, and failures. You will learn how to separate your actions from emotions. Anger often arises through misinterpretations and our individual perception. You recognise what your individual evaluation patterns and learn how you can make a change of perspective by reflective questions. So you can communicate your point clearly and carefully in conversations.

 

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